Sleepy Angels Consultancy Terms And Conditions

Sleepy Angels consultancy will only undertake business on the following terms and conditions. These terms are legally binding so please read them carefully.

  1. The acceptance of a Phone or Home Consultation, or any Day/Night bookings or any Support package in your home will be deemed as acceptance of the following terms and conditions.

  2. The bookings outside of London are minimum of 3 nights, extra charges apply

  3. The fee for The Sleepy Angels consultancy services is due in advance of the initial consultation.

  4. If the package is cancelled the following terms and conditions apply: ▪ Less than 48 hours’ notice – full amount payable ▪ 48 hours to 7 days’ notice – 50% of final fee payable ▪ 7 to 14 days – 25% of final fee payable. The bookings aren’t transferable to another date.

  5. There will be a deposit payable to secure any at-home services. The deposit fee will depend on the package you choose. 

  6. Any deposit paid to secure the booking will be non-refundable.

  7. The Parent and Sleepy Angels consultancy accepts that whilst working with small children there are sometimes situations where consultations or home visits need to be cancelled due to illness. If this is the case, The Parent and Baby Coach will endeavour to work with the client to arrange another date and there will be no charge or cancellation fee as long as the same service is being booked for a later date.

  8. Sleepy Angels consultancy reserves the right to cancel workshops at short notice due to personal circumstances – in this event all workshop attendees will be offered a full refund or chance to join another workshop at a later date.

  9. Payment for a workshop confirms your place on that given workshop and is non-refundable from the point of booking.

  10. The Parent and Baby Coach advises that all Parents follow the SIDS guidelines when dealing with their child’s sleep. Please refer to http://www.lullabytrust.org.uk

  11. All advice given by Sleepy Angels consultancy is from previous experience, training and opinion only and should not be treated as a substitute for medical advice from your GP or Paediatrician.

  12. Sleepy Angels consultancy does not work in a medical capacity and any concerns about your baby’s or child’s medical health should be taken up with your GP or health visitor.

  13. Sleepy Angels consultancy does not accept responsibility or liability for sleep training that does not achieve the required result during the support package process. Sleepy Angels consultancy sleep plans are designed to have the baby/child sleeping well, however, the parent accepts responsibility for this success after the sleep consultant has finished their time in the client’s home.

  14. Sleepy Angels consultancy advises that the parents are consistent and stick to the sleep plan provided in order to achieve success. The outcome of the sleep training depends highly on parental consistency and therefore by agreeing to undertake the sleep training, the parents agree to working alongside the sleep consultant to achieve the best results possible. It will work – it just takes time and consistency!

  15. Any medical or feeding concerns about your baby or child should be expressed in the early consultation stages of sleep training so that Sleepy Angels consultancy can address these before putting together a plan.

  16. The Sleep/Weaning/Routine plans will be written and sent through via PDF email format within 5 working days of the initial consultation.

  17. Sleepy Angels consultancy advises parents to read the plan carefully before embarking on any sleep training/new routines/behavioural changes.

  18. Sleepy Angels consultancy follow up email and text service includes unlimited text and email support for clients following their initial consultation or home support packages. Phone calls are additional aside from the 30-minute call as specified as part of the package.

  19. Sleepy Angels consultancy is contactable during the hours of 8 am to 8 pm during the support period from Mondays to Thursdays, Fridays and Saturdays 9am-6pm. During this time messages and emails will be responded to as soon as possible, usually within 24 hours however there may be times when Sleepy Angels consultancy is with a client or due to personal circumstances cannot reply as quickly as this.

  20. The Support Period is non-refundable and lasts for the designated time post-consultation unless a date has been agreed otherwise. If the support is not used by the client, there is no refund available.

  21. Any further support outside of the initial support package booked is charged at £80 per one -week period.

  22. All support packages receive a 15 to 30 minute call free of charge during the follow up support period if needed at any point. Any additional calls up to 30 minutes are subject to a charge of £25 to £35